Terms & Conditions

FitBrand provides digital fitness programs, digital meal and training tools, AI-assisted planning, recommended products and, when available, physical fitness accessories. These terms apply to all visitors, customers and account users.

• Customers must provide accurate email, account, billing and delivery information.
• Orders are only confirmed after successful payment and fraud/security checks.
• FitBrand may update products, bundles, prices, content, features, offers and website design at any time before purchase.
• Customers must not misuse the website, attempt fraud, copy content, resell digital products or share private access links.
• If any part of these terms is unenforceable, the remaining terms still apply.

One-time purchase Policy

FitBrand Starter Plan is currently tested as a one-time digital purchase through Gumroad. One-time purchase products are not active unless clearly shown at checkout before payment.

• One-time purchases renew automatically every month until cancelled.
• The customer authorises FitBrand and its payment provider to charge the saved payment method on each renewal date.
• Customers can cancel future renewals by contacting support@fitbrand.fit or by using account/billing tools when available.
• Cancellation stops future renewals; it does not automatically refund previous paid periods unless required by law or stated in a specific offer.
• Access normally continues until the end of the paid billing period after cancellation.
• If payment fails, access may pause, downgrade or cancel until the payment issue is fixed.
• FitBrand may change one-time purchase features or pricing. Customers will be informed where required before a material change affects them.

Refunds, Cancellation & Withdrawal

Refund and cancellation rights depend on product type, delivery status, one-time purchase status and mandatory consumer law.

• For digital content and digital services, customers may be asked to consent to immediate access and acknowledge that withdrawal rights may be lost once delivery/access begins.
• If a customer has not accessed a digital product or if mandatory law gives a right to withdraw, FitBrand will handle the request according to applicable consumer rules.
• For physical goods, customers may have withdrawal, return and legal warranty rights as required by applicable consumer law.
• Refunds are not normally given for lack of results, not using the content, forgetting to cancel a one-time purchase, or personal preference after access has been delivered, unless required by law.
• If an order, file, AI access or one-time purchase access fails because of a technical issue, contact support first so we can fix access.
• Chargebacks should not be used before contacting support, unless required for fraud or an unauthorised payment issue.

Digital Access & Licence

FitBrand digital products are licensed for personal use only. Buying a program does not transfer ownership of FitBrand content.

• Customers may use purchased/subscribed content for their own training and planning.
• Sharing, reselling, uploading, copying, rebranding, scraping or distributing FitBrand programs, guides, AI outputs or templates is not allowed.
• Digital access may be linked to the customer email, account, one-time purchase status or payment provider record.
• FitBrand may remove access if there is fraud, misuse, chargeback abuse, content theft or breach of these policies.

Health, Training & Nutrition Disclaimer

FitBrand content is general fitness and nutrition information. It is not medical advice, diagnosis, treatment or a replacement for a doctor, physiotherapist, dietitian or other qualified professional.

• Speak to a healthcare professional before starting if you have injuries, medical conditions, medication use, pregnancy, eating disorder history or other concerns.
• Stop training immediately if you feel chest pain, dizziness, faintness, severe pain or unusual symptoms.
• Meal plans, calories and macros are estimates and may not fit every person.
• FitBrand does not guarantee weight loss, muscle gain, strength results, health outcomes or any specific transformation.
• Customers are responsible for using safe form, suitable loads, proper equipment and reasonable judgement.

AI Tool Policy

FitBrand AI tools generate plans based on customer inputs. AI output can be useful, but it can be incomplete, unsuitable or inaccurate if the inputs are wrong or if the user has special needs.

• Customers must enter accurate information, including age, weight, height, goal, allergies, limitations and training level.
• AI outputs must be reviewed by the customer before use and adjusted for injuries, equipment, recovery, schedule and health status.
• Do not follow AI meal guidance that conflicts with allergies, medical guidance, religious/dietary restrictions or personal safety.
• FitBrand may update, limit, improve, remove or change AI features at any time.

Age, Minors & Parent Permission

FitBrand is not intended for children under 13. Users aged 13–17 may only use FitBrand with permission and supervision from a parent or legal guardian.

• 13+ users need parent/guardian permission to create an account, use FitBrand tools or purchase one-time purchases/products.
• Parents/guardians are responsible for checking whether FitBrand content is suitable for the minor.
• Where privacy or consumer law requires parent/guardian consent for a minor’s personal data or purchases, the parent/guardian must provide that consent.
• FitBrand may refuse or remove access if age, permission or safety concerns are unclear.
• AI fitness/nutrition tools should be used with extra caution by minors and should not be used to create extreme dieting or unsafe training plans.

Privacy Policy

FitBrand uses customer information to provide accounts, orders, one-time purchases, digital access, support, personalization and website security. We do not sell personal information.

Information we may collect

• Account information such as name, email and login details.
• Order and one-time purchase information such as product, payment status, billing details, checkout email and access status.
• Profile/generator information such as age, gender, height, weight, goals, training level, limitations, equipment, food preferences and allergies.
• Technical information such as browser storage, IP/device data, analytics events and security logs.

How we use information

• To create accounts, send login links, process orders and provide access.
• To generate plans, personalize content and remember customer preferences.
• To provide customer support, handle refunds/cancellations and prevent fraud.
• To improve the website, understand performance and maintain security.

Customer rights

• Customers may request access, correction or deletion of their personal data where applicable.
• Customers may object to certain processing or withdraw consent where processing is based on consent.
• Privacy requests can be sent to support@fitbrand.fit.

Cookie & Local Storage Policy

FitBrand may use cookies and browser storage to make the website work, remember cart items, keep users signed in, store product access, protect checkout, measure performance and improve the customer experience.

• Necessary storage may be used for cart, login, account and checkout functionality.
• Analytics/performance tools may be used to understand page views, speed and errors.
• Marketing cookies should only be used when configured with proper consent.
• Customers can control cookies through their browser settings, but blocking necessary storage may break cart, login or access features.

Physical Products, Delivery & Warranty

Where FitBrand offers physical products, product availability, delivery time, shipping options and return rules will be shown before purchase where possible.

• Customers must provide correct delivery information.
• Delivery times are estimates and may be affected by suppliers, couriers, customs, holidays or incorrect address information.
• If a product arrives damaged or defective, contact support with photos and order information as soon as possible.
• Legal warranty and consumer complaint rights are not removed by these policies.
• Products marked “coming soon” or “recommended” may not be available for direct purchase from FitBrand yet.

Offers, Discounts & Marketing

• Launch offers, crossed-out prices, bundles and discounts may be time-limited and can end or change without notice before purchase.
• Discount codes must be used before checkout and may not be stackable.
• Marketing emails/SMS are only sent when allowed, and customers should be able to unsubscribe from marketing messages.
• Affiliate or partner recommendations may be used. If FitBrand earns commission from a recommendation, this should be disclosed where required.

Security & Account Responsibility

• Customers must keep login links, account emails and access links private.
• Magic login links are private and may expire or become invalid after use.
• FitBrand may use payment provider, authentication provider and hosting security systems to protect accounts and orders.
• Report suspected unauthorised account use to support@fitbrand.fit.

Intellectual Property

FitBrand names, logos, website design, product names, programs, guides, AI prompts, templates, copy, graphics and layouts belong to FitBrand or the relevant rights holder.

• Customers may not copy, resell, repost, publish, scrape, upload or rebrand FitBrand content without written permission.
• Purchased content is for personal use only unless a written business/commercial licence is granted.
• FitBrand may remove access for copyright misuse or content theft.

Availability, Liability & Disclaimers

• FitBrand aims to keep the website and digital access available, but downtime, maintenance, third-party outages or technical issues can happen.
• FitBrand is not responsible for injuries caused by unsafe training, ignoring medical advice, wrong customer inputs or misuse of content.
• To the maximum extent allowed by law, FitBrand is not liable for indirect losses, lost profits, loss of data, loss of opportunity or results not achieved.
• Nothing in these policies limits rights that cannot legally be limited.

Support, Complaints & Disputes

If something goes wrong, contact FitBrand first so we can try to solve the issue quickly.

• Support email: support@fitbrand.fit
• Include your name, account email, order email, order number/payment reference, screenshots and a clear description of the issue.
• If you are a consumer in Denmark and a dispute cannot be resolved directly, you may be able to use the Danish consumer complaints system where applicable.
• The EU ODR platform has been discontinued, so customers should use the relevant national/consumer redress channels instead.

Changes to Policies

FitBrand may update these policies when products, one-time purchases, laws, providers or website features change. The version displayed at the time of purchase applies to that purchase unless mandatory law requires otherwise.

Agreement

By using FitBrand, creating an account, purchasing a product or subscribing to a monthly plan, you confirm that you have read and accepted these policies.